Terms of use

Terms and conditions of use

Our policy for the protection of your personal data enables us to establish a relationship of trust between you and our services, in order to offer you a positive experience in a totally transparent manner.

This policy enables us to take into account your requirements and meet your expectations.

In order to respect your trust, Proshoesuk, we guarantee the respect of your personal data, as well as the confidentiality of our customers (hereinafter referred to as "Your Data").

For the sake of full transparency towards you, in order to guarantee you a secure use of our website https://proshoesuk.com/ in all its available versions and related applications (hereinafter the "Proshoesuk Site"), we make available the way in which we process your data, so that our services are always in accordance with the respect of your rights. In this way, we ensure the security, confidentiality and non-alteration of your privacy and data across all our platforms.

Our policy and ourselves guarantee that all the necessary precautions are taken to protect all your data against disclosure, loss or alteration. This is why we provide you with all the information you need to easily understand how we process your data. Your data will only be kept for as long as is necessary for the purposes for which it is to be used. You will of course be able to access and modify your data at any time, since it will be available in your personal areas of the Proshoesuk website.

To this end, we endeavour to take all necessary steps to comply with applicable data protection law.

Thus, hereby undersigned Proshoesuk commits itself by this policy of protection of your personal data to respect the essential principles of the general European regulation and the French law as regards protection of personal data, by placing at your disposal the information concerning the existence and the methods of the data processing here applied (paragraph 3), the rights which you have concerning your data, as well as by applying these rights ourselves (paragraph 6 and 10). Information on any transfers to third countries or recipients is also provided, as well as information on how long the data collected will be kept (paragraph 5) and security measures (paragraph 9).

WHO ARE YOU?

When we mention "you" in this Privacy Policy, it is simply because it is directly linked to you and concerns you as a customer of Proshoesuk, if you have placed an order on the Proshoesuk website, a customer of Proshoesuk if you have created a customer account but have not ordered products or services, or if you have browsed as a visitor on the Proshoesuk website without having created a customer account or having placed an order.

2. WHO WE ARE

Proshoesuk implements various processing of your Data in its capacity as data controller.

3. FOR WHAT PURPOSES DO WE PROCESS YOUR DATA?

3.1 When do we collect your personal data?
Your personal data may be collected if you visit the Proshoesuk website using cookies, if you create a customer account on the Proshoesuk website, if you place an order for one of our products or services or accept to be a member of our newsletters (SMS, e-mails).
We use your personal data to make your browsing on the Proshoesuk website more fluid and to offer you a more personalised experience. In this way, we can better process your orders, offer payment in instalments, prevent fraud, make any necessary refunds and manage your customer reviews.

3.2. Your browsing on the Proshoesuk Site
In order to allow you to browse the Proshoesuk website, we process your data with your consent as the legal basis.
3.3. Processing your orders

We use your data to process your orders.
We use it to manage mediation, customer relations (and through social networks), our after-sales service and distance selling, our actions relating to the management of marketing and commercial prospecting for the Proshoesuk site, as well as for the management, delivery and transport of orders.
The performance of the contract between the two parties (you and us) is the legal basis for the processing of this data.
The legal obligation of Proshoesuk is the legal basis for the processing, as far as the management of the product recall is concerned. Your consent or our legitimate interest is, as the case may be, the legal basis for the processing of data for marketing and sales prospecting purposes. Your consent is the legal basis for the implementation of "flash" payment.

3.4. Payment in instalments
For orders concerned by payment in several instalments and for certain customers, your data is processed in order to be able to offer you this type of payment. The application of the contract between the two parties is the legal basis for data processing. However, your consent remains the basis for processing your bank details.

3.5. Customer feedback
To be able to share your opinions with our customers and visitors as well as allow you to leave your opinion on the Proshoesuk website we use your data on the legal basis of your consent or legitimate interest.

3.6. Collection of payments and fight against fraud
In order to recover payments and combat fraud, we use your data.
This also enables us to guarantee the security of payments.
The application of this contract between the two parties and the legitimate interest of Proshoesuk, as data controller, are the legal bases for this processing.

3.7. Management operations of Proshoesuk's advertising network

This will make it possible to increase our customer and prospect data, to manage the maintenance and technical activities of prospects, commercial statistics and advertising campaign studies, the updating of the prospecting files of the organisation in charge of managing objections to telephone canvassing, solicitations, the setting up of our competitions and lotteries or any other operation for promotional purposes except online gambling and games of chance.

The legal basis for the aforementioned mentions is the consent of the user or the legitimate interest of Proshoesuk.

4. WHERE DOES YOUR DATA GO?

Your data is transmitted to several internal departments of Proshoesuk. They are not sent to third parties, except in the situations specified below:
In order to process your orders, your personal data may be transmitted to several service providers specialising in banking transactions, customer relations, after-sales service, delivery, IT development, site management or the provision of guarantees or insurance.

To set up payment in x number of instalments, your data may be shared with service providers such as payment and transaction centres (banks, etc.), or call centres for business process or customer experience management, or, for customer reviews, with a customer review collection and processing manager.

Proshoesuk's advertising network is managed, thanks to your data, by clients of the network and advertisers.

5. DATA STORAGE

The data that Proshoesuk collects is kept only for the time and assistance necessary to set up and carry out the operations mentioned in paragraph 3 of our personal data policy.

We keep certain data collected by Proshoesuk for a certain period of time:

In current archives for prospective customers, for 3 years from the last customer contact (they can therefore be consulted by Proshoesuk departments).

We do not carry out any intermediate archiving of this data (as regards data of administrative interest for certain departments, such as litigation, the retention periods are set by the applicable statute of limitations).

With regard to our orders, your data will be archived in the current archives for 5 years from the end of use of the customer's orders, and in the intermediate archives for 5 years from the end of storage in the current archives. The same applies to customers.

Bank details are archived in the current archives for as long as the bank card is valid (plus one day). There is no intermediate archiving of bank details.

Cookies and their use and timeframe are detailed in paragraph 7 of our policy.

6. EXERCISING YOUR RIGHTS

6.1. You are entitled to request access to, modification and rectification of your Data.

6.2. You have the right to request the restriction of the processing of your Data.
Important note: in order to do this, you must challenge the accuracy of your personal data for the time necessary to enable us to verify its accuracy. Alternatively, if you believe that our use of your personal data is unlawful, you may request that we restrict its use and not erase it. We no longer need to use your data for the purposes set out in paragraph 3 but your data is still useful for the establishment, exercise or defence of your legal rights, in the event that you decide to exercise your right to object for the time required to check whether the legitimate reasons we are pursuing prevail over yours.

6.3. You have the right to request the deletion of your Data.
If you request the deletion of your personal data, Proshoesuk will still be able to keep them in an intermediate archive format for the time necessary to meet its legal, accounting and tax obligations.

6.4. You are entitled to exercise your right to object to the processing of your personal data for commercial prospecting purposes.

In the case of e-mail canvassing, you are entitled to request the modification or unsubscription of newsletters by clicking on the "unsubscribe me" hypertext link available in all newsletters, or by navigating directly to the contact page of the Proshoesuk site.

In the case of SMS canvassing, it is possible to unsubscribe by texting the words "STOP SMS" to 36007, or by navigating to the contact page of the Proshoesuk site.

6.5. You are entitled to transmit post-mortem prerogatives concerning the conservation, deletion and communication of your personal data.

In the absence of this type of prerogative, your successors and heirs have the possibility of communicating with Proshoesuk to be able to have access to the uses of these data and to allow an "organization and payment of the succession of the deceased" and/or to close the account on the site and/or to ask for the non-continuation of the treatment of the personal data.

You may also request that your data not be disclosed to a third party in the event of your death.

6.6. You are entitled to claim your right to portability.

6.7. You have the right to withdraw your consent to the processing of your personal data on this legal basis.

Important clarification: If you decide to withdraw your consent, this will not affect the lawfulness of the uses made prior to your withdrawal of consent.

6.8. You are entitled, if you so wish, to lodge a complaint with the competent supervisory authority (in France, the CNIL: www.cnil.fr).

In order to exercise your rights, please send your complaint (together with your e-mail address, surname, first name, copy of your identity document and postal address) to the Proshoesuk data protection delegation by e-mail to contact@proshoesuk.com.
We will send you a reply within a maximum of 14 days from the date of receipt of the complaint.


7. COOKIES

7.1. What is a cookie?
When you browse a website such as the Proshoesuk website, the latter may then, according to your choice, insert a text file on your receiver (computer, telephone or tablet), via your browser.
This text file is called a COOKIE. This cookie then allows the website such as Proshoesuk, during the prescribed period of validity or recording of the cookie, to identify your receiver used when you make another visit. Only the issuer of a cookie is likely to read or modify the information contained in this cookie.

7.2. What are cookies used for on https://proshoesuk.com/?
Different types of cookies can be categorised. Some are issued directly by Proshoesuk and its service providers, but some sometimes come from third-party companies.

7.2.1. Cookies issued by Proshoesuk and its service providers There are several categories of cookies that may be placed on your transmitter when you browse our website:

7.2.1.1. Essential" cookies
In order to access our site, "essential" cookies are necessary, for example to be able to place an order. If they were not present, you could encounter problems browsing the site and be unable to place an order.
Essential" cookies also enable Proshoesuk to monitor its activity.
They may be placed on your computer by Proshoesuk or by its service providers.

7.2.1.2. Analytical and personalisation cookies
Analytical and personalisation" cookies are not compulsory. They enable us to facilitate your searches and optimise your experience with us, allowing us to better target your expectations, adapt our offers and maximise the organisation of our site.

7.2.1.3. Advertising" cookies
Advertising cookies are displayed in the spaces reserved for advertising on our site. The interest for you is that your browsing time is improved and optimised thanks to the presentation of offers and advertising relevant to you.

To achieve this, "advertising" cookies target your expectations in real time and offer you advertising content tailored to your desires and interests at the time, based on your recent browsing history on other sites. This ensures that you are not presented with advertising content that is of no interest to you. At the same time, Proshoesuk prefers to see its offers and advertisements proposed to users who will be interested in them.

The advertising content offered may contain cookies issued by Proshoesuk or its service providers, or by third parties through the association of a cookie with the advertising content of an advertiser.
7.2.2. Cookies issued by third-party companies
Third parties using cookies on our site use their own privacy protection policies. These cookies are not necessary for the use of our site.

7.2.3. Cookies issued by third-party applications integrated into our site
When you browse our site, we may include computer applications from a third party in order to offer you the possibility of sharing content and/or your opinion from our site with other people, for example when you click on the "share" or "like" buttons from social networks.

These social networks can then use these buttons to identify you even if you have not used them while browsing the site. It is possible for them to do this if, when you last browsed the site, you were simultaneously connected or active on your social network transmitter. We have no control over the uses to which they put the data they hold.

To find out more about the use of your data and advertising content, you can visit your social networks and consult their personal data protection policies. You should then be able to use these policies to manage your settings according to your preferences on the user accounts of each of the social networks on which you are registered.

To view the privacy policies of the above-mentioned social networks, click on the social network of your choice:

Facebook: https://fr-fr.facebook.com/privacy/explanation
Twitter: https://twitter.com/fr/tos
Google +: https://policies.google.com/terms?hl=fr

With regard to our advertising network, as mentioned above, we would like to remind you that all our advertising spaces may contain cookies from third parties (the advertiser behind the advertisement, the advertiser's third-party service providers, etc.).

With these cookies and during the prescribed period of validity, they can therefore offer advertisements in the places made available for third-party advertisements, record the amount of content they offer in our spaces, find out the audience for these advertisements and the number of clicks; thanks to this, they can claim the sums due to them and draw up their statistics. They can also know that your sender is someone who has previously visited another site containing one of their advertisements, and can therefore target you and personalise their content if necessary.

7.3. The options offered by your browser software (Internet Explorer, Firefox, Google Chrome, etc.).
Your browser software contains numerous options that you can adjust according to your preferences. In this way, you can accept or reject cookies on your sender.
However, if you choose to accept the storage of these cookies on your sender, then when you visit sites or content with cookies present, they will automatically be stored on your sender.

Depending on your preferences, you may choose to activate a reminder asking you whether you accept or refuse cookies before they are recorded, or refuse to record cookies on your sender each time.

However, it is important to emphasise that the choices you make when configuring these settings may modify or alter your browsing on the Internet or on certain sites or services that require the use of cookies (such as for placing orders on our site, for example).

In the event that you prefer to refuse these cookies on your transmitter or delete those already saved, we decline all responsibility for the consequences of any alteration in the operation of our services resulting from the inability of our services to save or access the cookies used for their operation.

7.3.1. How do you choose your options depending on your browser?
There are various options and choices available depending on your browser. To find out more, consult your browser's help menu.

Internet ExplorerTM: http://windows.microsoft.com/fr-FR/windows-vista/Block-or- allow-cookies

SafariTM: https://support.apple.com/kb/PH19214?locale=fr_FR&viewlocale=fr_FR

ChromeTM : http://support.google.com/chrome/bin/answer.py?
hl=fr&hlrm=en&answer=95647

FirefoxTM :
http://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies

OperaTM : http://help.opera.com/Windows/10.20/fr/cookies.html


8. TRANSFERS OUTSIDE THE EUROPEAN UNION

For the most part, your data is stored within the European Union.

However, where our service providers are located in countries outside the European Union, we may share some of your data with third countries, such as third countries where the European Commission has not carried out a compliance assessment.

In this case, we take all necessary steps to ensure that this data sharing complies with the relevant regulations and that your privacy and fundamental rights are protected (for example, by using the European Commission's contractual clauses).

On request, the Data Protection Officer can provide you with more information about the transfer of data.

9. SECURITY MEASURES

Thanks to the technical and organisational measures we take, we can guarantee a level of security in line with the risks to the rights and freedoms of individuals with regard to the points listed in point 2. To do this, we take into account the origin, scope, context, costs and state of the art, the purposes of the processing and the risks identified.

In addition, we are up to date with the PCI DSS payment card industry security standard, which reflects our commitment to security.

10. PROFILING AND AUTOMATED DECISION-MAKING

As a result of the automated processing we use (profiling for example), you are subject to legal effects that affect you. This is essential for the conclusion or performance of the contract between you and us.

This is how we are able to offer and carry out automated customer identification and "4 x payment". This is based on the analysis of various variables relating to the type of products, services ordered or customer profile.

If these statistics show that the risk is too high (fraud/ non-payment), this payment method will not be offered.

However, if you wish, you can obtain human intervention even though the decisions are automated, so you can give your opinion and/or oppose the automatic decision.

11. UPDATING OF THE POLICY AND REVISION

Our policy concerning personal data will be updated whenever necessary in order to comply with the regulations applicable to the protection of your data (at least every three (3) years).

On 15 May 2023.